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Shipping Policy

Shipping Policy

Do you have a minimum order?

We do not have a minimum order. However, orders under $50 do not qualify for Free Shipping to the continental United States.

How much is shipping?

Shipping cost depends on the shipping method, shipping carrier, and your location. If your shipping address is in the continental United States, and if your order is over $49, and if your order does not include any oversize or special parts, shipping should be free. 

Additionally, any oversized parts may be shipped by freight, meaning that there may be additional fees with your order.

If unsure about shipping cost, please contact us for a quote. 

What shipping methods do you offer?

We ship via UPS Ground, USPS Priority Mail depending on size of the item(s) and your location. If you have a preferred shipping method, let us know when you place your order. Otherwise, we’ll use our discretion to select a carrier.

Do you offer rush shipping?

In most cases, yes. Give us a call to place a rush order at 803-220-1634.

How long does it take to process and ship my order?

Most orders are processed and shipped within 1-2 business days. Special orders and out of stock/back ordered parts will take longer.

How long does shipping take?

Shipping time depends on the carrier and method of shipping you selected at checkout, but UPS typically takes 2-5 days.

Do you provide tracking information?

Yes. As soon as your order is ready for shipment, you’ll receive your tracking number via email.

If I pay by credit card, will you charge my card once my order has shipped?

Your credit card will be charged once you submit your order online.

If I ordered a part that’s out of stock, when will it ship?

If you’ve ordered an out of stock or back ordered item, we’ll contact you with the estimated date of arrival and place your order on hold. Once the back ordered item is ready to ship, we’ll email you with tracking information.

Can you ship my order to multiple addresses?

Parts shipped to multiple addresses will need to be placed as different orders. F

Do you ship to AK, HI, and US territories?

Yes, but please be aware these locations do not quality for Free Shipping. Contact us for a shipping quote before ordering. 

Do you ship to PO Boxes or APOs/FPOs?

Some carriers do not ship to PO Boxes or APOs/FPOs, so please call us to confirm shipping to one of these addresses.

Do you ship to Canada?

Yes, but please email us before placing an order so we can calculate an accurate shipping cost. 

  • All applicable taxes will be charged to CDN orders.

Do you ship internationally?

Yes, but please email us before placing an order so we can calculate an accurate shipping cost. 

  • All website catalog pricing is in United States Dollars (USD).
  • No taxes or custom duties are added at the time of the purchase.
    • NOTE: It is possible you’ll be charged taxes, duty, and handling fees by authorities in your country at the time of delivery. Pro Touring Store is NOT responsible for these fees. 

Do you ship hazardous items?

Yes, we can ship hazardous items, but only within the continental US / 48 states. 

Do you ship oversized parts?

Yes, but be aware oversized parts are shipped by freight, meaning shipping costs are much higher. You will need to specify if you need a lift gate, if your order will be shipping via freight. 

What happens if you ship the wrong part?

We hope this never happens, but if it does, please contact us immediately by emailing Sales@ProTouringStore.com 

What happens if the part is damaged during shipping?

It’s your responsibility to inspect your package for damage before accepting or signing for delivery. Refuse to accept the delivery if a driver attempts to give you a damaged package.

If a damaged package was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact Pro Touring Store at 803-220-1634 or Sales@ProTouringStore.com. If you need help, we will gladly assist you with filing a claim. When in stock, we will replace lost or damaged merchandise as soon as we receive the appropriate claim number from the shipping company.

How can I be sure the parts I'm buying will fit my vehicle?

We have a lot of experience in the muscle-car & pro touring world. Most products we sell, we've also installed. If you have any questions about fitment, please contact us prior to ordering. We're happy to help you order the correct part for your ride!

What if the item I ordered doesn’t fit my vehicle?

If we sent you the wrong part, we’ll make it right. If you ordered the wrong part and would like to return it, you’ll need to return it within 30 days. Check out our return policy for more details. 

What if I never receive an order?

Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery.

If the package never reaches you, please refer to the tracking information. We have the tracking information too and will see where your package was delivered or if there was a delivery delay.

What happens if I refuse the shipment?

Refusing a shipment means the order will be returned to us, which can delay a refund. If you'd like to return your part, accept the shipment and follow our normal returns process.